Terms and Conditions

Last Updated: February 17, 2026

These Terms and Conditions, read in conjunction with our Privacy Policy, govern your purchase and use of healthcare products and services (the "Products") from www.janaushadhistores.com (the "Website"). These terms constitute a legally binding agreement between you ("the Customer" or "User") and the online pharmacy.

Welcome to Janaushadhi Stores. By accessing or using our website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. User Commitment and Transactions

• By indicating acceptance to purchase a product or service, the User is obligated to complete the transaction through the provided payment methods.
• Users are prohibited from initiating a purchase if they do not intend to complete the transaction.

2. Pricing and Technical Errors

• We reserve the right to cancel orders arising from technical issues, typographical errors, or incorrect product information provided by suppliers. This includes orders listed at an incorrect price.
• Cancellations may occur regardless of whether the order was confirmed or payment processed.
• If payment has already been processed, the full amount will be credited back to your original payment method, and notification will be sent via email.

3. Availability and Fulfillment

• www.janaushadhistores.com is not liable for non-delivery or delays caused by items being out of stock, back-ordered, or otherwise unavailable.
• All items are offered subject to supply and for a restricted timeframe.

4. Delivery and Shipping

• Customer Error: If non-delivery occurs due to a mistake by the User (e.g., incorrect name, phone number, or address), any additional costs for re-delivery will be charged to the User.
• Processing Time: Order processing begins upon receipt of confirmed payment (www.janaushadhistores.com).
• Cash on Delivery (COD): Delivery timelines for COD orders are calculated from the date the order is placed.
• Estimates: All delivery timelines are approximate and may vary due to unavoidable circumstances.
• Specifics: Deliveries are made to the specific address provided, not to a specific person or at a specific time.

5. Partial Shipments and Defects

• Reporting: Any partial delivery or missing items must be reported to our customer service within 24 hours of receipt.
• Manufacturer Warranty: www.janaushadhistores.com is not responsible for refund claims regarding product defects covered by a manufacturer’s warranty. Customers must contact the manufacturer’s authorized service center directly for such claims.

6. Cancellations and Restrictions

• User Requests: Cancellation requests by the User may not be permitted once an order is processed, subject to the specific product category.
• International Billing: We reserve the right to cancel orders involving international billing addresses or products in short supply.
• Force Majeure: We are not liable for delays or non-delivery caused by events beyond our control, including but not limited to floods, fire, war, or acts of God.

7. Taxes and Regional Charges

• Region-specific charges, local taxes, or octroi may apply to certain products.
• These charges are non-refundable and must be borne by the Customer, even in the event of an order cancellation.

8. Communication Consent

• By placing an order, you consent to receive communications (calls, SMS, or emails) from www.janaushadhistores.com, its agents, or courier partners regarding order clarification, delivery updates, or related information.
• You hereby waive any liability against the Website in this regard.

9. Price and Inventory Volatility

• All prices and product availability are subject to change without prior notice at the sole discretion of www.janaushadhistores.com.

10. Acknowledgment of Generic Medicines

• By selecting a product or proceeding to checkout, the Customer acknowledges that they understand the concept of generic medicines and are purchasing them voluntarily of their own free will.

Prescription Medicines (Additional Requirement)

(Retained from previous policy for compliance): A valid doctor's prescription is mandatory for all prescription medicines. You must upload a clear prescription during checkout or provide it when requested. Prescriptions are verified by registered pharmacists before dispatch.

Returns & Refunds

Please refer to our separate Return & Refund Policy for detailed information.

Contact Us

For any queries regarding these terms, please contact:
Email: support@janaushadhistores.com
Phone/WhatsApp: +91-8965933320
Address: Gf-18, scheme no.54, vijaynagar,indore 452010