Prescription is mandatory for Schedule H / H1 drugs (most prescription medicines like antibiotics, anti-diabetics, etc.) as per Indian pharmacy laws. Upload a valid, clear doctor's prescription during checkout. Our registered pharmacists verify every prescription before dispatch. OTC items (e.g., paracetamol, vitamins) do not require one.

We deliver across India in 2-5 business days via trusted logistics partners. Metro cities usually get it in 2-3 days; remote areas may take up to 5-7 days. Timelines are approximate and may vary due to unforeseen issues (weather, strikes, etc.). You'll get tracking via SMS/email after dispatch.

All products are sourced under PMBJP guidelines. Every batch is quality-tested in NABL-accredited labs. We display batch number, expiry, and (where available) lab report links on product pages. By ordering, you acknowledge that these are voluntary generic purchases of your own free will.

Yes, at any stage.
Pre-dispatch: Cancel via My Orders → Order Details → Cancel, or call +91-8965933320 (9 AM–9 PM).
Post-dispatch: Contact support. Refund (prepaid only) after package returns to origin (usually 5-7 days), initiated within 48 hours of receipt.

We accept Cash on Delivery (COD) pan-India (no extra charge), UPI, Credit/Debit Cards, Net Banking, and Wallets. All online payments use PCI-DSS compliant secure gateways.

Free shipping on orders above ₹500. No minimum order value — order even a single item. Delivery to the exact address provided (not specific person/time).

After dispatch, get tracking link via SMS/email. Check real-time status in My Orders after login.

Returns accepted within 15 days of delivery for eligible items.
Raise request via "Help with my orders" or call +91-8965933320.
Must be in original packaging with order/invoice number visible.
Non-returnable: Opened/used/tampered items, personal care, baby care, healthcare devices (glucometers, strips, thermometers, oximeters), COVID essentials, cold-chain products.

Report partial/missing/wrong/damaged items within 24 hours of receipt to support. For manufacturer defects covered by warranty, contact the manufacturer directly. We verify and process refund/replacement where eligible.