Privacy Policy

Last Updated: February 21, 2026

The website JANAUSHADHISTORES.COM is an internet-based portal owned and operated by PRADHANMANTRI BHARTIYA JAN AUSHADHI KENDRA. (Our Store is a Private PMBI Affiliated Pharmacy Store & Govt of India and PMBI are not liable/responsible for it. If there is any problem, contact us only.)

The Website facilitates the online sale of medical products, surgical supplies, and healthcare products offered by JANAUSHADHI (PMBI/BPPI) and various third-party merchants/vendors (collectively, the "Sellers").

We take your privacy seriously — especially your sensitive health and personal information. This Privacy Policy describes the types of data we collect, how we use it, how we protect it, and your rights. By using our website, mobile application, or services, you consent to the practices described here. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, Pharmacy Act, 1948, and all other applicable Indian laws.

1. Definitions

• Cookies: Small files placed on your device by our website or mobile application to remember your actions or preferences over time.
• Data: Includes non-personal information, personal information, and sensitive personal information (SPD) which, directly or indirectly, allows you to be identified.
• Data Protection Laws: Any applicable law in force relating to the processing of personal data, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP), 2023.
• User/You: Any natural person who accesses our stores, website, or mobile application.

2. What Data Do We Collect?

We collect only the data necessary to provide our services:

• Contact Information: Name, email address, postal address, phone number, and similar contact details.
• Health-Related Information: Medical history, health status, prescriptions, dosage details, and laboratory test results.
• Financial & Transaction Information: Payment instrument details, transaction history, order history, and payment preferences (we do not store card details).
• Technical Information: IP address, device type, browser settings, and usage patterns collected via cookies and pixels.
• Personal Details: Age, gender, date of birth, marital status, and government-issued identification (where required).
• Feedback: Reviews, opinions, and survey responses regarding our services.

3. How We Collect Data

• Information you provide during registration, checkout, prescription upload, or at our physical kiosks.
• Automatic collection via cookies, pixels, and web servers (IP address, browsing behaviour).
• Email communications (open rates, link clicks).
• From authorised third-party sources or services that interact with our platform.

4. How We Use Your Data

• To fulfil contracts, verify prescriptions, process and deliver orders.
• To communicate account updates, customer support, delivery status, and claims.
• For personalised recommendations, loyalty rewards, and service improvements.
• To analyse behaviour and enhance website navigation and offerings.
• To prevent fraud, abuse, and ensure regulatory compliance.
• To send important service-related communications (you can opt out of promotional messages).

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We share only when necessary:

• With logistics/delivery partners and registered pharmacists for order fulfilment.
• With PCI-DSS compliant payment processors (no card data is stored with us).
• With trusted service providers under strict confidentiality agreements.
• When required by law or regulatory/government authorities.

6. Mobile App Permissions

To optimise your experience, our mobile application requests the following permissions during onboarding:

• Location – Recommended “Always” to show location-specific product availability (can be changed anytime).
• Camera – To take photos of prescriptions and upload them directly.
• Photos/Media/Files – To store and retrieve your prescription uploads on your device.
• SMS / Receive SMS – For automatic OTP confirmation and payment-related SMS from our partner (JustPay).
• Access Wifi State – To optimise performance and features like video consultations based on network strength.

7. Data Security

We take all reasonable technical and organisational precautions to protect your data:

• SSL/TLS encryption for data in transit.
• Secure storage with restricted access.
• Regular security audits and vulnerability assessments.
• Automatic deletion of prescription files after order fulfilment (unless legally required to retain).
• Written contracts with all partners and service providers ensuring compliance with applicable law.

8. Your Rights under DPDP Act

You have the following rights:

• Right to Access and Review your personal data.
• Right to Correction of inaccurate or incomplete information.
• Right to Withdraw Consent (may affect our ability to provide services).
• Right to Erasure (subject to legal retention requirements).

To exercise any of these rights, please contact us using the details below. We will respond within the timelines prescribed by law.

9. Processing Your Data

We ensure that all data collected is processed in accordance with this Privacy Policy and applicable law. Appropriate contracts are in place with every partner and service provider to guarantee your data receives an adequate level of protection.

10. Severability

If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions will not be affected.

11. Changes to This Privacy Policy

Our business and services evolve, so this Privacy Policy may be updated from time to time. The updated version will be posted here with a revised “Last Updated” date and will be effective immediately upon posting. We encourage you to review this page frequently. Your continued use of our website, mobile application, or services after any changes constitutes acceptance of the revised policy.