Return & Refund Policy

Last Updated: February 17, 2026

We are committed to your satisfaction. Due to the nature of medicines and healthcare products, returns and cancellations are governed by specific conditions and Indian pharmacy regulations.

Cancellation Policy

Orders can be cancelled at any stage before or after dispatch (subject to conditions below).

1. Pre-Dispatch (Order yet to be shipped)

You may cancel directly from your account:

• Go to My Orders → Select the order → Order Details → Click Cancel Order
• Or call our Customer Service at +91-8965933320 (9:00 AM – 9:00 PM, all 7 days)

2. Post-Dispatch (Order already shipped)

Contact our support team at +91-8965933320.
Refund (for prepaid orders) will be processed only after the package is marked as Returned to Origin.

• Timeline to receive returned package: usually 5–7 business days
• Refund initiation: within 48 hours after we receive and verify the returned items

Return Policy

How to Initiate a Return

You may request a return within 15 days from the date of delivery.

• Raise a return request from the “Help with my orders” section on the website, or
• Call us at +91-8965933320

Steps after raising request:

1. Check if the product is marked returnable on the product page
2. Select item(s), quantity, and reason for return
3. We may ask for photos or details to verify damage/defect
4. If approved, we arrange pickup within 24–48 hours or on your preferred date

Packaging Requirements (Mandatory):

• Return items in the original packaging provided by us
• Write the Invoice Number / Order Number by hand on the outer box/bag
• Alternatively, include a copy of our invoice inside the package

Refund & Verification Timeline

• Package reaches warehouse: usually 5–7 business days from pickup
• Verification completed → Refund processed to original payment method within 48 hours

Items That Cannot Be Returned

Returns are not accepted if:

• Product has been opened, partially used, tampered with or misused
• Outer packaging, seal, or box is damaged/tampered
• Any freebies, accessories or add-ons are missing

Non-returnable categories (for hygiene & safety):

• Personal care products
• Baby care products
• Healthcare devices (glucometers, strips, lancets, thermometers, oximeters, etc.)
• All COVID-related essential products
• Cold-chain / temperature-sensitive products (due to storage requirements)